FAQ
Frequently Asked Questions (FAQ)
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Q: Are toyrino® products safe for my cat?A: Yes! All toyrino® cat beds are crafted from non-toxic, pet-safe materials and undergo rigorous quality checks. They are designed with your cat's comfort and safety in mind, ensuring a cozy environment for rest and play without any worries.
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Q: How long does it take to receive my order?A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
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Q: Can I track my order?A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
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Q: What if my item arrives damaged or defective?A: Please contact us within 7 days of receiving your order at
service@toyrino.shopwith photos. We will provide a replacement or refund promptly. -
Q: Do you offer international shipping?A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
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Q: Can I cancel or change my order?A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
Contact Information
📞 Phone:
+852 2787 5961
📧 Email:
service@toyrino.shop
🏢 Address:
HANG KEI LINGERIE FACTORY LIMITED64-76 Larch Street,Flat 6-7, 7/F, Cheung Fat Industrial BuildingTai Kok Tsui, KowloonHong Kong